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I have transferred money through imps from vijaya bank to sbi. The transaction shown failed but the money is deducted. Its been 3 days my money neither transferred nor refunded. Please help me.

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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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28%
Complaints
422
Pending
0
Resolved
120