Vijaya Bank — money not refunded while using atm but balance deducted

Address: 63/28 Indralok society, Satara Road Pune, Pune, Maharashtra

I am Kailu Yadav, saving account holder in your bank A/c number [protected]. On date 02.01.2020 I was using SBI bank’s ATM located at Village Siswar, District Madhubani (Bihar) at around 01:55 pm to withdraw Rs. 10, 000 from my account, but I received a massage on my mobile that Rs. 10, 000 has been withdrawn, In reality, ATM machine did not dispense any cash. I complained by phone to [protected] number mentioned in ATM card, they given complaint number - PDRS [protected] but after few days they told to contact my home branch, Satara Road, Pune, then I complained to my branch Satara road Pune, but I did not receive my money (10000) back to my account.