Vijaya Bank — Non payments through net banking and no corrective action by Bank

Rajeev Chhabra

from Mumbai, Maharashtra

May 25, 2016

Address: New Delhi, Delhi, 110058

My a/c no [protected] was transferred to janakpuri, new delhi branch since about 2 years. I was using net banking, but since last 5 months i could not able to make payments online. Despite complaints in branch and customer care the problem continued.

Since 1-4-16 for the last two months, i have made complaints online, sent screen shots as demanded by branch and have visited branch at least 10 times, but there response is that head quarter people are non cooperative and are not listening and correcting the things despite their requests and mails.
It is very very shameful on the part of bank staff as they are not able to sort out the things and are just befooling customers verbally forcing to close the a/c as well to withdraw all my fdrs
I request you to kindly look into the matter and sort out the matter immediately. Also to enquire the defaulter as the wrongdoer deserves disciplinary action against him and suitable punishment as per act & rules for such act of non cooperation and creating not only mental tension for me but also financial losses borne by me.

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Vijaya Bank customer support has been notified about the posted complaint.

May 26, 2016

Updated by Rajeev Chhabra With reference to my complaint made yesterday ie[protected], a very surprising response was received from janakpuri branch today on my phone asking what the matter is about? Despite my regular follow up with branch during last 2 months in which i have visited there about 10 times and every time ms kanika assured me to get it sorted out, every time she made efforts either talked to head qtr or mailed them the requestand now they are asking what the matter is??
However, i again told the whole background, to which branch manager responded that it is a technical issue and bank/head qtr may be at fault and we are not responsible for it, you may complaint at customer care number.
Should i take it the final response of branch? If so, i am compelled by the bank to discontinue my a/c and close all fdrs, when the bank is not able to provide me net banking payment facility despite so many requests.
In such circumstances, i again request to kindly look into the matter immediately and also to enquire the defaulter as the wrongdoer deserves disciplinary action against him and suitable punishment as per act & rules for such act of non cooperation and creating not only mental tension for me but also financial losses borne by me.
It is for the bank to fix the responsibility for such negligence of the person

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Comments

harsha11234

Jul 19, 2016

Sir, i have a vijaya bank account from past 5 years one month back i made a train ticket booked in make my trip.com but it was cancelled they told that it will be refunded but until nw i didnt get any refund amount now they are asking for bank statement to make a complaint against them where can i get that statement