Vijaya Bank — rs.1000 to be refunded

My account number is [protected]. An amount of rs. 1000/-sent through mobile banking to account number [protected] corporation bank, virajpet branch from my account was not credited with a message that the transfer is barred due to time out with reference number[protected] on 21.11.2018. The amount is debited from my account. A complaint has been lodged by the official in virajpet branch but still the amount has not been refunded. It is 2 months up now that the amount of rs.1000/- has not been refunded even after repeated complaints lodged from virajpet branch, vijaya bank. So a sum of rs. 1000/' has to be credited to by account. Hope you will do the needful.