[Resolved]  Vision Express — Eyeglasses

Address: Bangalore, Karnataka, 560027
Website: Consumercomplaints.in

Hi, I purchased my glasses in the month of August, at Jayanagar 3rd block branch.. Initially I liked the frame and all was good, my previous prescription was given for analysis.. The doctor who tested my eye said I can use old spectacles and that of new vision express one.. It was 15days up I loved wearing during my study hours having felt excited with new frame and lens, but along with that was I felt fatigued, my head was aching literally and I thought it was because of light or change in my room colour.. As days passed on my energy levels went low and I had no idea why was this happening, drowsiness, headache, heart palpitation, fatigue.. Then I happened to wear my old specs and there was absolutely no symptoms of anything.. Then I realised it was the glass of vision express that was taking s toll on my health.. At times I felt pukish not knowing why was it happening.. Then I visited the showroom and explained my problem hoping to get some solution, after having checked my eye test they claim it was the same prescription that was used for making the lens wherein I was told inside by the doctors there was a change slightly with the cylindrical power.. She (Doctor) recommended that I continue wearing despite headache.. I told her my energy levels came down but they and double talk with their talks trying to justify the statement, when im facing with the side effects for which either refund my money back else il hv to take it to consumer court for having played with my health..
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Verified Support
Nov 04, 2015
Vision Express Customer Care's response
Dear Incipient, Thank you for your feedback. We apologize for the product related issues you are facing. We request you to send us your contact & purchase details including the name of your city and store visited to [protected]@visionexpress.in . We will get back to you within the next 24 hours. Thanking you Warm Regards Team Vision Express
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vision Express
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    13%
    Complaints
    115
    Pending
    0
    Resolved
    15
    Vision Express Phone
    +91 80 4128 6053
    Vision Express Address
    No.74, 3rd Floor, Prestige Feroze, Cunningham Road, Bangalore, Karnataka, India - 560052
    View all Vision Express contact information