Vodafone — Agent missbehaviour and extra charges levid in the bill

Dear Sir/Madam,
My name is sonali s mhamunkar. my mobile number is [protected] i m using this number last 6 month, my query vodafone company charged me Rs 89/- extra in 07.02.2015 to 06.03.2015 billing cycle. so i want refund Rs 89/- with service tax.
vadafone company activated 100 LN mints @ Rs.40/- and also charged me family and friends 49, Rs 49/-
My another complaint is one of vodafone agent misbehave with me, when i asked for this resolution he gave me stupid
reply and tell me "paisa refund nahi mekega kaha par bhi jake complaint karo" and he disconected my call.
Kindly refer following attachment and revert me accordingly