Vodafone India has been auto-renewing my Amazon Prime membership as an add-on plan since July 2019. There is no end to this. I have tried contacting Amazon, they're saying you need to contact Vodafone. Vodafone doesn't entertain people other than their network. There is no way to contact them.
I had activated Amazon Prime membership via Vodafone RED plan on July 2018 and ported out of Vodafone to Jio on November 2018. As per their TnCs the offer should have deactivated (see screenshot) but it didn't happen.
Come to July 2019 the offer ends and they are required to send me a communication regarding the auto-renewal, which again didn't happen. I never got any SMS or email for the same. They auto-renewed it again without my consent. Come to June 2020 (1 month prior to end of July 2020 membership) I contacted Amazon team to cancel my membership and that I'm ready to pay ₹999 for the period July 2019 through July 2020 but they sent me an email stating the auto-renew will not happen from July 2020 and that I should take benefit of the offer. Amazon also said that the payment had been done although I never paid for it. I was okay with it since the auto-renew was not going to happen.
Come to July 2020 I contacted Amazon again few days back and they're now saying Vodafone has activated it as an add-on plan and there has bee no charge associated with it and that I take benefit of it. Why? I never asked for it. Can Vodafone explain what exactly is going on? Why am I not informed about this auto-renewals? Did I ask for add-ons? I'm completed frustrated now as I'm not able to contact Vodafone via any mode. I have been getting scripted replies from Vodafone. In other email they say I should contact my current operator Jio regarding this. I mean does this even make sense?
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