Vodafone — Complaint for not adjusting the credit amount

Dear Sir / Madam,

I am writing to you to raise an issue about: Postpaid Plans

The issue that I have experienced was: I had two postpaid connection with Vodafone[protected] and [protected] which I ported to Airtel on 1 May 2021 and my final bill was generated for Rs 164 and Rs 89 for which I have already paid through upi which was mentioned on the bill and forwarded the same to Vodafone, so that I get a confirmation that my full and final payment is done successfully, I got a call on 16 may from a lady from Kolkata stating that as it was my final bill I have to pay by visiting the store or pay online, she was so dumb I explained her that on the bill itself it's mentioned that I can pay through upi, hence I paid it, to that she is saying that we cannot print a different bill for u, hence u got that normal bill, how am I suppose to know that final bill cannot be paid via upi, she is telling it's your problem, she was so rude and arrogant and I have paid the bills and have sufficient proofs about it

It occurred on: 16/05/2021

I would like Vodafone to issue a appolgy letter, settle the payment which I have made to them and also want a compensation of 5000 for the mental harassment

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Jay Parekh