Vodafone — Incorrect Information provided and heavily charged for 3G

Address: Pune, Maharashtra

Hi Team, Name :- Tejas Patkar Mobile Number:- [protected] Yet another mess up by Vodafone here is the complete description of the issue. Two months ago on 24th November or 23rd November I got my 3g plan plan activate which was 500mb @ Rs 100 for 2 bill cycles and later on that will be Rs 150 for 500mb. I used the 3g for 1st bill cycle and the result was satisfactory and the bill was under control below 600 which is acceptable and fine for me. Now here is the fuss I used the 3g plan for 2nd month exactly the same way and the bill shows up 1581/- which is totally not expectable and was shocked to see the bill, immediately called up the support and informed about the same and ask them to deactivate the plan. I called the support at 198 for total 3 times and will describe the conversation as follows. 1st call:- There was lady which was soft spoken and which I felt had knowledge and she took my request to deactivate the plan and informed me that the plan will be deactivate in next 4hrs and once that plan is deactivated I can enable the new plan, I was ok with it and was waiting for the plan to get deactivated. She also mentioned the bill was generated today and she had no updated records I mentioned that will deal will that later once I have the bill in hands. So that’s all from her end. 2nd call:- This was a call with an extraordinary multitalented guys which speaks in Hinglish and Hindi his name was “Sivtej Vijaykumar Kalubarme” who had no clue what is the process and what are the protocols, I asked him to check if the plan is deactivated, he took some time and once he was back he said that the plan will get deactivated tomorrow as the request went into “Exception” which I am not sure and this guy was very rude and god knows who hired him for the customer support profile. He then was yelling at me “Aap bar bar wohi wohi puch rahe ho” I have the right to ask if I am not clear the previous lady said 4hrs and he said tomorrow, is she working in a different Vodafone organization the information should match which both the executives. I made him calm and then asked him for his details and he was not ready to give his identity. Please check the attached screenshots I have not got the Rs 100 plan deactivated and that shameless guy has activated Rs 650 plan for 3gb, WHO ASKED HIM TO ACTIVATE THE PLAN??? I AM NOT SATISFIED WITH THE 500MB PLAN WHO ASKED HIM TO ACTIVATE THE PLAN???. I want a proper explanation on this and why the bill for this month is 1581/- On a serious note I won’t be paying the bill unless there is proper justifications. 3rd Call:- Utter useless call who is not sure what he was doing, he took request to deactivate the Rs 650 plan and I am still waiting and he said charge for One day will be applicable WHY????? Who asked to activate???? I won’t be paying a single penny who guys are making a fuss and why should I pay. This will escalated to a higher management. Please let me know if this is not possible from your end will follow a different way to get this FIXED. Tejas Patkar [protected]