Vodafone India — 3G Unlimited Package Problem

Address: Thiruvananthapuram, Kerala

I am an English citizen travelling in India. I am contacting you directly due to the shocking experience I have had with the service I have received from Vodafone since my arrival here and in the hope that my problem will finally be resolved - swiftly. Upon my arrival here in India I purchased two sim cards in Trivandrum, Kerala: [protected] [protected] Each sim card was purchased with 200 mins call time and the "unlimited 3G" internet pack. Shortly after activation SMS messages from Vodafone were sent to both numbers stating that the 3G limit has been reached and that the service is being downgraded to 2G. Following these messages the service was indeed downgraded and the Internet has slowed to an unworkable (2G) speed - even though the 3G icon still displays on the iPhone home screen. This has caused major disruption to my business affairs as I am heavily reliant on fast, 3G Internet speeds for my international communications whilst here. The SMS message - received on both handsets - reads as follows: "You have consumed 2457.60 MB and reached 80% if the internet pack on your mobile..." I have tried communicating on several occasions with the customer services department - all of whom are utterly incapable o[censored]nderstanding or resolving the problem. In contacting you directly I look forward to a swift resolution to my problem, namely the restoration o[censored]nlimited 3G internet on both of the above mentioned numbers.