| Address: Mumbai City, Maharashtra |
A transaction of Rs 99 + 12.3% taxes was made in my account namely d2c_ndtv_valuepk_9,
when i called customer care, asked a few questions and got only 1 answer from customer care executive.
1. Will i get a refund of it?
Ans. Its a service of a 3rd party and we can not refund as you clicked on some add on some site.
2. Why didn't vodafone asked for authorisation before charging anything to me on behalf of a 3rd party vendor.
Ans. Its a service of a 3rd party and we do not get to know it in between the billing cycle, as you clicked on some add on some site.
3. Why didn't vodafone send me a sms for the deduction as soon as it happened?
Ans: Its a service of a 3rd party and we do not get to know it in between the billing cycle, as you clicked on some add on some site.
4. How can i block such thing from happening in future?
Ans. We do not have provision to stop this service, as it is 3rd party services.
The solution i got after 50 mins call was,
Don't click on any such pop up, if i do, i'll be charged.
They cannot answer my simple question that, when all financial transactions online are opting for 2 step 3 step authorisation, how can vodafone pay money to a 3rd party in behalf of me without my consent.
I need my current refund and a way to stop this from happening in future.
Regards,
Shivam Misra ([protected])
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