Vodafone India — balance deduction

Address: Mumbai City, Maharashtra, 400070

Good day,

This is with regards to my vodafone number [protected] which i was using on international roaming to receive bank sms and had activated roaming on a monthly deduction of inr 99/-. Before leaving india last november i had recharge my number and was holding a balance of over inr 1200/- and during this period made no calls or messages. However, after 8 months on july 7 when i returned to india my balance showed negative (-124/-) which instead should have been over inr 500/-. When contacted vodafone, neither vodafone gallery nor customer care has any records for deduction and claims that i “may” have used my phone on international roaming which i never did.