[Resolved]  Vodafone India — Charged extra and unnecessarily !!

Address: New Delhi, Delhi

Hi.. This is not the 1st time that I am having issues with Vodafone. This time, I was in roaming for almost a month and I was not getting the 3G network as I have Rs 650 (Unlimited) plan activated on my number, so I called customer care to complain about the same and I was told that we do not have 3G network in most of the cities in MP however we have tie-up with Idea and Airtel, so you can manually select the Idea network and enjoy the 3G services and I did the same. When I received my bill, I got to know that I have been charged Rs 531.30 extra for GPRS (Idea network which I used in Roaming). I again called the Vodafone customer care and I was told that the charges of Rs. 531.30 will not be removed as using any other network in Roaming is always chargeable which I was not told earlier.
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Dec 12, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2015
Vodafone India Customer Care's response
Hi sharma.x.vikas,

We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1vy3Fbg

Regards,
Vodafone India
 
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