Vodafone India — Complaint against rude behavior of Akash Chavan - Vodafone Call Center

Address: Mumbai City, Maharashtra

I called up today for discussing my pending bill - where I stated that my bill was high... Akash talked to me in a rude manner - with ridicule in his voice - "As if he is educating an uneducated person"... I think - some policies of vodafone are not friendly to customers & it seems - your call centre people take pleasure in rubbing salt into customers wounds.. You may listen to the call recording.. When I felt the 'disrespect' in his voice - and asked him to put me on to a supervisor - he flatly refused again blocking me with unreasonable approach - even after my pushing him. And he told me - that I need to disconnect the phone & call up whosoever I need to call. For a moment, let us assume-that I was wrong... still if a customer insists - will your officers insult the customer, make them feel small. So - here is my complaint :::: 1. I have not been getting any sms alerts of the data pack getting overused. Without sms alert (which is protocol - they are overcharging me at my expense) 2. In 2 of the last 3 months, i have been excessively charged in my bill for data. 3. It is a normal query thus from my side - that beyond the data pack usage, top up pack should automatically be implemented - and charging without data plan is quite like ripping the customer's pocket - and a one sided billing option only favouring Vodafone... Rather than trying to be empathetic to my problem, Akash was continuously trying to outsmart me - which I think speaks very badly of the quality of people you have... I am thoroughly disappointed & am hoping to hear from your office on my complaint...