Vodafone India — Data Usage charges of new connection billed in primary connection billing cycle .

Address: Hyderabad, Andhra Pradesh

Sir, I would like to bring to your notice that, I have a primary vodafone mobile connection ([protected], 249 Plan - 500 Mins Local & STD Calls Free with 1 GB Data Usage & Billing Date of 17th Every Month), on the basis of my primary connection, I was pursued by vodafone customer care executive for new add on connection ([protected]) with same primary plan facilities, which I availed after submission of the relevant documents required for new sim card connection. I was never ever told by the executives that the bill of the new card will be merge with my primary connection in the same billing cycle, so I used it accordingly as a new sim card with new billing cycle i.e. from the issue date of new sim card (25.12.2014), but within the specified limit of the plan. Whereas, vodafone billed me from the date of issuance of new card i.e. 25.12.2014, which was after my billing date cycle i.e. 17.12.2014 and charged me on pro-rata basis for the same, which is very high as per my monthly bill which is on an average Rs. 320-350 p.m. maximum. I tried to bring it to the notice of vodafone customer care for the last one and half month for the same and they assured me at the store that the charges will be reverted, but till date it has not been done. And when I wrote to the nodal officer of Vodafone, then also, I got the same reply that the bills has been done correctly. Whereas, they are not accepting that its the mistake from their customer care executive, who gave me improper & mis-information about the Jodi number paln & did not educate me about the billing cycle. Also, my outgoing calls on both the numbers were also disconnected, ever after I had made part payment of my bill. So, I kindly request you to do the needfull at the earliest. Thanks and regards, RAmakrishna H Narve