Vodafone India — Disconnection notice not being accepted for datacard#[protected]

Address:

Kolkata, West Bengal

A datacard was taken in Nov 2014 bearing #[protected] Within first 2 hrs o[censored]sage excessive charges were detected and centre at Park Street Kolkata informed. No action was taken and then a formal mail was sent on 1/12/2014 to the same effect. It was also clearly intimated that the mail be treated as Disconnection motice since 1/12/2014. Dtacard has ever since been unused. Since then, Vodfone has maintained sending bills and mails threatening legal action by its collection agents. I even paid the illegally charged amount of rs.1327.88 on 18/02/2015 upon rceiving the threat mail and calls. Again, the bill appeared on 27/03/2015 against which I wrote to Vodafone customer care saying the same as above. In their response, they simply ignore my disconnection request and write about outstanding etc and that they're helpless in doing anything else. The status as it is, I tried calling their call center numbers but everytime I was informed that I can call them only from any Vodafone number or so. So far, I have not been able to connect with them on phone but all that is written above including all responses of Vidafone are in mails. I'm now decided to lodge an FIR and file a consumer redressal case against Vodafone by 12/03/2015.