Vodafone India — fake commitment and false representation ([protected])

Address: New Delhi, Delhi

Hi dear sir/madan, its rishabh here. i have brought a vodafone red sim Mobile number - [protected] from kalka ji store on 8-2-2015. they have committed to activate it withting 24 hour and just after varification call. But till[protected] my sim was not activated so i visited to vodafone store on[protected], They said your sim will be activated after 48 hour from now, then i asked for a store manager then after mr saurav call a lady mrs riya and she represented herself as store manager then i given a written feedback to her and she committed to take action on this as she said that mr gaurav suri that have submitted my sim was committed fake. Then after i personally asked a security man and he said that mrs riya is not a store manager she is just a customer representative hence they have doing fake representation to customer coming there so that a customer cant complain to a manager. When i asked mrs riya for his identity that whether she is manager or not then she said who are you to ask.. i think a unsatisfied customer have right to talk to a real manager such that he/she cant do these thing with me next time or to another customer. But the way they behaved with me after was just a disappointed moment for every customer they stated shouting You cant ask for a manager proof you are no one to ask for it. I want a verification form vodafone that such thing wont happen to any customer if she is real manager then she can show his identity to customer and i want a commitment letter from vodafone store manager of kakla ji regarding this issue such that it wont happen again to me or any customer kindly take a response regarding this.