| Address: | Mumbai City, Maharashtra, 400026 |
I was a Airtel Mobile wifi user enjoying 4 g at good speeds . I received a call from Vodafone on 07.08.16 and informing that Vodafone has introduced a ALCATEL LINK ZONE which is 4 g and the speed is excellent and there is a promotional offer of Rs 2699. with 4 months o[censored]nlimited 4g usage. On assurance of good speed and considering Vodafone as a reputed service provider . I agreed and the person came over and handed over the sim bearing mobile no [protected] along with Alcatel link zone. i paid cash and a receipt was handed over issued by Alpha Hi Tech BPO pvt ltd. Contact No[protected] and mobile contact no [protected]. I called up Vodafone and they informed that it is not a vodafone product and they were not marketing Alcatel link zone.
The next day i activated the sim and since the past one month. i have not been able to use the Alcatel Link zone because there is no connectivity, forget 4 g . I am not even getting 2g on the alcatel link zone.
Considering the above. I must inform you that the quality of franchisee appointed are not as per standard. They cannot even speak properly, they are tutored to misguide people and lure them in to getting connections. The product is substandard. The receipt issued is not from Vodafone directly but when they speak to you they say they are calling from vodafone thus misguiding subscribers.
I have paid Rs 2699 but have not been able to use 4g simply because there is no 4 g . Vodafone has adopted a novel way of collecting advance and fooling / cheating subscribers with fake products and offers. I would like a full refund to be made payable as i cannot use 4 g services either at my residence at Napeansea Road or any other place where i carry in person. Either replace and it should function or refund.
A prompt response from you will be appreciated and stop these third party franchisee from making false and misguiding tutored claims over the phone.
I can be contacted on [protected], [protected]. I am so disappointed with your services that i am going to discontinue all my corporate Vodafone nos too.
Regards
Arzan J Ghadially Was this information helpful? | 
