Vodafone India — Fraud distributor of vodafone network-Delhi Pitampura region

Address: Mumbai City, Maharashtra

Dear Representative, This refers to my recent swap to vodafone network from reliance for better network coverage and almost similar charges. My cell phone number is [protected], my cell phone was of Delhi circle with national free roaming plan with reliance, Mr.Arun of our local network distributor of vodafone "AK Book Depot" based at "Shop no.4 &5 B block, Lok Vihar shopping complex, Pitampura, New Delhi-110034" confirmed me that I can avail a corporate plan with vodafone wherein I will get 10, 000 free calls (including roaming, std & local) + 8GB 3G data + 1500 SMS for INR 1600/- month excluding taxes but first I will have to port from reliance to vodafone on a simpler plan. I agreed for same and submitted all documents, after delays on 10-11th of Feb my port was successful, eventually verifications were done. I had to move to Mumbai due to my job but I wanted to retain my number so I stressed to him to convert my plan to committed plan ASAP as I am incurring high roaming charges, he installed some internet pack & roaming pack to temporarily give a relief on incoming calls. But after close 2 months of struggle with him he is denying to give me that plan. And now he mentioned that as my port has recently happened I cannot port back to my original plan in reliance for next 4 months. I feel completely cheated & I will have to unnecessarily bear high cost of roaming for next 4-5 months till I could port to retain my 6 years old number. I am an employee of GE based at Mumbai & with vodafone we don't have any corporate plan as per my knowledge to avoid such charges, I urge to look into matter & cancel the licence of such distributors and let me know a solution as telecom provider will simply deny any involvement in the case. I don't have proof of communication, so I am not sure if consumer court can help me with it. Regards, Parag Malhotra Mob.+91-[protected]