[Resolved]  Vodafone India — Kindly note interaction number [protected]

Address: Mumbai City, Maharashtra

Hi, I have activated "RED CARPET" plan so that I would have better service and better plan. As updated to you earlier on call, my Vodafone account manager was never available over call to assist me on my issues and service. So I have deactivated the plan, while doing the same I have clearly instructed the executive to activate my other services like roam like home, 3G and etc. But my 3G was not activated which I found when I was on vocation, I have activated it by calling the customer care. When I received the bill for the month of Dec, I have been billed 5K approx for 3G services only, You can confirm the above said from the calls which I made to the customer care(Which is said to be recorded). Is the customer responsible to pay the bill, which is generated due to a mistake of your employee? Kindly provide a justification for all the points which I have mentioned, without which I would not be clearing the payment. Then I forget this issue but this month billing I found my roam like home is disable and due to it my bill increase . Again follow up with Corporate.[protected]@vodafone.com mail id is useless bit they dont have any customer care to solve my issue . So I have depend on mail and in mail they dont understand and I have to pay more bill . Waiting for call from them.