Vodafone India — Misbehaviour and unprofessional attitude by Vodafone staff

Address: Kolkata, West Bengal

I have been using Vodafone dongle for past 6 months, and I am constantly facing problem using it with my IBM Think pad (laptop). Initially I had 3GB plan for IBM professionals which I was forced to change because most of the time the connection is not established, even thought there is no signal problem. I changed the plan to 1 GB since I was not able to consume even 500 MB of the 3GB limit. The problem with Vodafone dongles are : 1. Often the connection is not established. Even if it connects once, it does not connects after disconnecting. 2. In case the connection is not established the laptop does not gracefully shutdown, as the shut down screen keeps rolling, and finally results to BLUE SCREEN error, which is very damaging. I went to Vodafone mobile store near to City Center, Salt Lake, Calcutta on 7-March-2015 around 2:00 PM, with the Vodafone dongle. The behaviour and treatment I received was very bad. The professional who was handling the Internet service, instead of correcting the problem, kept of blaming the IBM laptop and its settings that I have been using. He DID NOT EVEN TRIED TO CHECK ONCE the various configuration settings in the laptop. He only verified the information displayed in their application systems againts my dongle mobile number and said everything related to dongle are alright. Since I was not at all convinced by this reasoning, he said me that being an IBMer I know nothing in IT field. He even said "You are not working in any road side company, but in IBM, so you should be knowing so and so things" The guy kept on repeating these lines time and again to safe guard his lack of ability to give support to the problem and shrug away his responsibilities. My concern is, is this the way to handle problems faced by clients. This showed the support staff's ( engineer's ) lack of interest in solving problem and his superfluous attitude. Upon saying that I have already got the issue verified by the company's IS team quite a few time, the guy said that "I am SURE, you were not able to explain the problem with your IS team". He said this quite often and in a assertive manner. He even said, get the problem resolved by the company's IS team. Upon asking to give a demo by using another laptop, he brought a mini Samsung laptop and kept of saying that the system will be slow here. He kept on blaming the poor condition of that demo laptop to safeguard the connectivity of the Vodafone dongles. Once the connection in the demo laptop was established, I asked him to Gracefully shut down the system. Instead when the shutdown screen appear, he did not wait till the system to properly shuts down, instead he abruptly put the screen down, so as to prevent the scenario where the screen keeps on rolling. Irrespective of the client's knowledge in field of IT, or the place the client is working, the support staff is suppose to get the problem resolve. The guy should have tried to check various configuration settings instead of blaming on the client's level of knowledge, which the support staff failed to do so.