Vodafone India — Model Mania @ Rs. 35/Week wrongly charged in my Vodafone postpaid bill
D
Debjyoti Mandal
from Kolkata, West Bengal
Address:
Kolkata, West Bengal
Vodafone has automatically activated Model Mania Pack on my postpaid Mobile No. [protected] without my permission on 3rd July 2015. It is getting auto re-activated every week, for the past 3 weeks.
I enquired with the customer care, they blamed me that I have activated it. I said I haven't sent any sms so how is this getting activated? In reply the customer care executive said it got activated after i clicked a link. I went and searched all my browsing history and found no such evidence. What I can recall is a call came to me from[protected] and after picking it, it got disconnected. I think after that this Model Mania pack started on my account.
I also searched the web and found not only me, but several other persons are a victim of this fraud conducted by Vodafone.
I want a resolution from Vodafone on this. I should not be paying this charge in my Vodafone bill.
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