We visited uk between 06 june and 18 june, 2019. So that we can keep contact with our relatives and friends in india and in uk, i recharged for rs 1495 for my mobile no. ([protected]) and for my husband's mobile no. ([protected]). We sent sms "act ir" to 199 so that the packs get activated. We also got the message that our roaming packs have been activated in our respective mobiles. We needed to keep sufficient balance in our account so that rs 99 could be deducted from our prepaid balance. Although we maintained sufficient balance, nothing was deducted.
Unfortunately, after reaching at uk, neither me, nor my husband could use the vodafone service. We had to face a lot of hazard for the 1st day on our arrival and ultimately we had to take local sim card to keep contact with india. During our stay at uk, our relatives tried to contact vodafone customer care several times. No one could give any satisfactory solution. They told some server problem was going on.
After several requests to vodafone, they have refunded rs.1495 in each of our mobile number as vodafone balance with a certain period of validity. To us, these are of no use. I spent the amount for roaming purpose. If that purpose was not served and since we had to face a lot of trouble in a foreign country due to non-availability of the service, vodafone must refund the money (Rs. 2990) into my bank account which was spent in order that we can keep contact with our families and friends in india and uk. Was this information helpful? | 
Post your Comment