Vodafone India — Pathetic customer service by Vodafone

Address: Pune, Maharashtra

Hello Team, I am a Vodafone customer for last 6 years and I have got any good customer service at all. Today I have tried calling customer service for more than 5 times as my 3G internet services not workin properly. Customer care agents just disconnecting calls or transferring to any departmet or placing call on hold and not coming back. I have almost wasted more than 50 rupees just to get hold of a floor supervisor as I have issues with the network due to which i am unable to use Internet and its affecting my calls as well. Requestig you to please look into this as I am really pissed off with Vodafone. Regards Namit pal [protected]
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Vodafone Customer Service is really a poor outcome. There Collection Department contacted me and told that my billing cycle is 7th feb, 2015 where as with me the bill says it is 21 feb, 2015. The first time they contact I told them it is not the correct information please check this information. And that person said to me yes I will but next time again they contacted me thrice and told that your bill is not paid yet and your bill due date is 7 feb, 2015. As the last person is no help again told the new executive please check this information but they contact again and said so one more time that your due date is 7 feb, 2015. Ridicules service's then asked him to give the phone to senior person after putting me on a long hold he told me there is no one available they will contact after wards. As I insist a lot he put me to some senior which do not have the manner to talk to the customer. Bad experience and on call no complain number they provide and the last senior just hung up on me and disconnected the call. Finally talked to the Nodal department as they are also not able to provide the regional manager email address also. Understand the fact they can not talk but at least they can access to email. After a lot of hassle got the request number[protected] don't know what action they will take but NO COMPLAIN number is generated in whole process.Poor Customer Services. Disha Rasania

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