Comments
Dear Mr. Pachauri,
We have received your email dated 26/02/2015 for your Vodafone mobile number [protected]
We would like to inform you that in reference to your e-mail, we tried to contact you on [protected] at 12.42PM, however, your mobile number was not contactable as it was disconnected by the user.
We would like to confirm you that we have checked the usage details from 24.12.14 to 23.01.15 and found that you have been charged for the genuine usage originated from your SIM card.
Please find below the details of the charges levied in the bill:
Name of the pack
Total Usage made
Total Charges levied
Discounts
Charges/Post free usage charges
VL – 390 MB
Rs. 1, 617.60
Rs.00
Post free usage charges are 4 paisa/10KB.
Further, we would like to assure you that we cannot bill you for usage that is not made or received on your SIM card.
As per the details mentioned above, we would like to inform you that reversal of 50% has been offered to you. We regret but we cannot offer more than 50% of Rs. 1, 617.60 that is Rs. 909.
Kindly confirm us if you agree to this so that we can assist you in the best possible manner.
Please be informed that data usage is also consumed when you switch on your “Data” connection in your handset due to auto synchronization
We request you to make timely payment to enjoy uninterrupted services.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help
Priyanka Negi
Appellate Office
Vodafone Delhi
Contact numbers:
For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Appellate Number:[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax number:[protected]
E-mail: appellate.[protected]@vodafone.com
Website: www.vodafone.in
Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.
We have received your email dated 26/02/2015 for your Vodafone mobile number [protected]
We would like to inform you that in reference to your e-mail, we tried to contact you on [protected] at 12.42PM, however, your mobile number was not contactable as it was disconnected by the user.
We would like to confirm you that we have checked the usage details from 24.12.14 to 23.01.15 and found that you have been charged for the genuine usage originated from your SIM card.
Please find below the details of the charges levied in the bill:
Name of the pack
Total Usage made
Total Charges levied
Discounts
Charges/Post free usage charges
VL – 390 MB
Rs. 1, 617.60
Rs.00
Post free usage charges are 4 paisa/10KB.
Further, we would like to assure you that we cannot bill you for usage that is not made or received on your SIM card.
As per the details mentioned above, we would like to inform you that reversal of 50% has been offered to you. We regret but we cannot offer more than 50% of Rs. 1, 617.60 that is Rs. 909.
Kindly confirm us if you agree to this so that we can assist you in the best possible manner.
Please be informed that data usage is also consumed when you switch on your “Data” connection in your handset due to auto synchronization
We request you to make timely payment to enjoy uninterrupted services.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help
Priyanka Negi
Appellate Office
Vodafone Delhi
Contact numbers:
For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Appellate Number:[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax number:[protected]
E-mail: appellate.[protected]@vodafone.com
Website: www.vodafone.in
Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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i am extremely sorry to say this . i am very disappointed.
i will not give you any chance to entertain me.
your vodafonelive comes to like vodfone without life.
and did hell my life..
i had to call and stop the BIS service then today i calld to know about the solutions.. @ nodal customer care.
please deduct the complete vodafone live charges for both month and go thru the trail mail.
i will not accept any offers from you..your offers are not clear than earlier it said that 50% on bill now it come to in terms of for the charges of vodafonelive only.
"CRYSTAL clear i will pay all charges besides vodafonlive till now on pending bills."
Otherwise!
as you wish carry your policy.
i am so tired to fight with you.
thank you so much for your esteemed support.
x
varun
[protected]
PERIODS.