[Resolved] Vodafone India — Unauthorised deduction
O
Omarifatema
from Hyderabad, Telangana
Address:
Chennai, Tamil Nadu, 600013
Website:
Vodafone
25 rs was deducted from my Vodafone number last week on account of a DOTBOT pack which I never activated! I immediately sent a service message for stopping this service which I never even initiated.
And this is not the first time such unauthorised deduction has happened. I want you to write me back stating what was the reason behind such inconvenience. Yesterday I got a message stating due to insufficient balance the DOTBOT PACK could not be renewed. And that you will provide me that service for 3 more days?! What for! What is this DOTBOT pack and WHAT SERVICE does it provide!!! Stop it immediately and refund my 25 rupees!.
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Jan 23, 2017
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2016
Vodafone India Customer Care's response Hi Omarifatema,
We are sorry to hear about your experience. Kindly help us with your current and alternate contact numbers using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8
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