[Resolved]  Vodafone India — Unauthorised transaction

Address: Raigarh, Chhattisgarh

Vodafone deducted Rs 99 from my main balance saying that I have performed some WAP download (DWAP_DLS0099_TTU_KIN[protected] which was never done by me. I received a text message in the morning regarding purchase of bid vouchers for iPad mini, which I never did. When contacted customer care (Agent name - Suvarna) she completely denied my request and told that the amount has been deducted for this idiotic and irrelevant download. She didn't even tried to resolve the issue and disconnected the live chat saying she can't help with this. I already have 3G Internet balance in my account, so how come I was charged from my main balance.? They are also not giving details of the website or download agent used. Also when I registered my number in their website, I found that my number is registered on some other person's name and address. Please get this resolved asap.