[Resolved]  Vodafone India — vodafone store executive

Address: Thane, Maharashtra, 401207

This is to inform everyone that, the mini store of vodafone near papdy naka, besides catholic bank, are doing fraud with people.
When you go with any queries related to prepaid sim, they convert your sim into postpaid (Billing). And when asked to convert the sim into prepaid they ask to pay bills, which are not even generated when you confirm with vodafone customer care on call.

Recent incident happened with me, there is a lady named sonu mali at the store, i had gone to convert my vodafone 3g sim to 4g sim and to transfer the sim from my mom’s name to my name. However the lady over there converted my sim into postpaid without giving any information about the postpaid plans and took a security deposit amount of ₹300. When i confirmed with the vodafone customer care team they told me that you do not require to convert your sim into postpaid to transfer it on you name. When asked to convert back to prepaid, she told me to pay ₹330 as my oustanding bill amount, while my outgoing calls were stopped and i did not have network for almost a week. When i confirmed with customer service team, they told that i dont have any pending bills, and the information provided by her is wrong.

There were many other people there besides me facing issues related to postpaid sim. The lady tells everyone that it will take time to convert the sim to prepaid and she asks people to pay unnecessary bills.

Be careful from such people and spread this as much as possible
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Nov 18, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
Vodafone India Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Hitesh
 
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