Vodafone — Migration from Postpaid to Prepaid

Address:

Vodafone Idea Limited, Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015

Reference #
[protected]
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I'm from Ahmedabad and I've 4 postpaid lines. On 28th August 2021 @10.00am I approached Vi store Grand Monarch, G-1, 100 Feet Anand Nagar Rd, Besides Seema Hall, Ahmedabad, Gujarat 380007. I informed the need to migrate all my lines from Postpaid to Prepaid. Firstly, I paid unbilled amount for the month of August. Total for all the lines was INR805.00. After receiving credit notification the Vi supervisor started the process of conversion. I gave him my id proof and paid additional INR400.00 for 4 new sim and advance prepaid recharge amount total paid INR3550.00 All my transaction was done thru UPI payment so I have proof of payment to Vodafone India. I was informed that retention will call you to maintain the postpaid, I just have to refuse and within 24hrs my line will be converted. I received numerous calls from retention team and in all I refused to stay with Postpaid line. At 06.00pm I received SMS in all my lines that postpaid has been retained. At 06.30pm i approached the store and they checked in the system that my postpaid to prepaid has been rejected. Now i need to redo the entire process again on Monday the 30th of August. Meanwhile on 29th August i lodge a complain by sending an email on Vi customer care and to the appellate officer. On 30th August i was informed by the store that due to some technical issue i now need to approach on 1st of September to redo the entire process. I approached the store as mentioned above on 1st of September 2021 @10.00am and I met with store supervisor. At first he told me pay 1 day unbilled amount. I objected to it and made a call to the appellate office as my complaint was already registered. I spoke to the office and he then made a call to the store and spoke to the store supervisor. The process of conversion again begin after completion I was handed 4 new sim again and was told that will attach my complain email and send to backend team to approve my conversion. Later in the day I received calls for retention and I refused in all. In the evening I received SMS that my postpaid has been retained.
This is outright harassment.

Attach email from Appellate officer
Dear Maharshi,

Greetings from Vi

I regret for the inconvenience caused to you.

I am glad we could connect dated 01/09/2021 on your Vi number 6******.

I am summarizing your query regarding postpaid to prepaid migration issue.

I have highlighted your concern regarding postpaid to prepaid migration issue and we are working towards providing you with the best possible resolution to your concern. Soon I will get back to you with resolution on your query.

I appreciate your patience and co-operation in this interim.

Please log in to Vi App https://bit.ly/GetVIApp4 or visit to website www.MyVi.in for more info.

Thank you,

Vi Appellate.

Ratnasagar Jadhav.

Website: www.MyVi.in

Download the Vi App: https://bit.ly/GetVIApp2

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