Vodafone & Mydala Fraud

[Resolved] Vodafone & Mydala Fraud — Unauthorised debit of money from vodafone phone balance

R

raviprakashmall

from Delhi, Delhi

May 31, 2016

Address: Ghaziabad, Uttar Pradesh, 201010

Website: www.mydala.com

Dear sir,

I have seen some promotion offer in my phone & just clicked on linked on message. Within few minutes, i have received deduction message from mydala.com. They have deducted 3 times;
Dnld-biddeal_45-mydala debit[protected]:46:09
Dnld-biddeal_45-mydala debit[protected]:46:09
Dnld-biddeal_49-mydala debit[protected]:46:01

I have discussed with customer care of vodafone & mydala but both are not registering the complain & not accepting to refund the money.

Vodafone people knows very well about this & making people fool.

How can anyone deduct the money without my authorization.

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Jun 1, 2016

Complaint marked as Resolved

Dear Sir, Thanks to Consumer complaints team for getting refund from mydala.com. I have received the call from mydala.com & they have informed me that Money will be refunded to your account within 24 Hrs. I have received the money through recharge on 1st June, 2016. Thanks...

May 31, 2016

Updated by raviprakashmall My Mobile No. in [protected]

Comments

R

raviprakashmall

from Delhi, Delhi

May 31, 2016

Please note the

voucher No. MYDALA860480 for deduction of Rs. 49
voucher No. MYDALA248164 for deduction of Rs. 49
voucher No. MYDALA313895 for deduction of Rs. 45

Reply

A

Avneet Jolly

from Delhi, Delhi

Jun 1, 2016

Dear Mr. Ravi Prakash,

Please accept our sincere apologies for the inconvenience which you may have experienced with respect to the balance deduction.

Our customer support team tried calling you multiple times. Since, there was no response, we have escalated your request to the respective team.

for further support, we are always available from Monday to Saturday between 9.30 am and 08.00 pm @[protected] or you can mail us @ [protected]@mydala.com.

Regards
Mydala Team

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