Vodafone — Wrong billing done on my postpaid number [protected]

Address:

Mumbai City, Maharashtra, 400053

We had received a excessive bill for our Vodafone data card in the month of August 2016. ( July - August, 2016 Billing ) . The rent of the Data card is approx. Rs 850 . p.m under the data plan given to us . The excessive bill wrongly charged to us is approx. Rs 1400 over and above the monthly rental of Rs 850. We Had received the total bill for approx. Rs . 2200 in August . We made the monthly rental payment for Rs. 850 on 22nd August 2016. Since then We have made several complaints verbally to Vodafone executives on the 18th and 31st August 2016 and was given a complaint no.[protected] . When we received no resolution on our above complaints, we made a written complaint to Vodafone official vide our email dated 27th September 2016 . Till date we have not received a single written reply or clarification from any official from Vodafone . We were shocked to receive a email on 16th December from their advocate that there is an outstanding amount of Rs 2500 approx. . pending in our name . On 17th December we have replied back via email to the same Advocate hired by Vodafone giving him all the facts and our communication details with Vodafone till date . We are sorry to say that the Advocate hired by Vodafone has also not replied to our email till date . Firstly Vodafone does a wrong billing and then does not want to reply to our email and to our verbal phone calls and neither their Advocate has given any reply to us till date, On the other hand Vodafone wants to take a legal action against us for such a petty outstanding amount, which has been created by their own mistake . As Vodafone officials can not justify this wrong billing they are not even replying back to us in writing and giving any reasons for this wrong billing . How can their Advocate threat us in writing to take a legal action against us when we are writing and giving our complaints to Vodafone and the Advocate himself . They do not bother to even reply back to us after almost three months now since our first email to Vodafone . And We thought Vodafone is a professional company and see what is happening here ?