[Resolved] Voonik Tech — Last moment cancelled order and delay payment

ms baghel

from Satna, Madhya Pradesh

Oct 26, 2016

Address: 485001

Website: www.voonik.com/orders/myorders

Hi,
My order no. is R[protected] Mulicolor lehnga booked in 17/10/16 and delivery date is 25/10/2016 but order not delivered, when i called in customer care no. then he promised order delivered in evening or next day morning and next day message is order cancelled but payment still not come in my account, so please tell me what we will do for further process.

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Nov 29, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2016

Voonik Tech Customer Care's response Dear Baghel,

We sincerely regret the experience you have been through. The order stands cancelled due to logistical constraints, hence we have initiated refund on Oct 26th, As per the bank’s policy, the amount will reflect in the your account within 7-10 working days (excluding Saturday, Sunday & Bank holidays). Request you to place a fresh order and will ensure a hassle free delivery to your doorstep. If in case you face any issue, then kindly write an e-mail to [protected]@voonik.com & we'll look into it.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.

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Comments

kasi D

from Belgaum, Karnataka

Oct 31, 2016

Money has been deducted and ticket not received and money not refunded

12 Oct 2016 [protected]-PAYUIBIBOWEBPVTLTD [protected] 12 Oct 2016 1, 126.00

Voonik Tech Customer Care's response, Nov 2, 2016

Verified Support

Dear Kasi,

We are sorry to know that you haven't received the refund. Please share your order number and contact details at care@voonik.com, we will get in touch with you and resolve the issue at the earliest.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on 08066667777 or care@voonik.com.