[Resolved] Voonik Tech — Lingerie

Guess again

from Sitapur, Uttar Pradesh

Apr 1, 2017

Address: Bangalore, Karnataka, 221002

Website: Voonik.com

They are not providing any size guide and cheating people by sending anythng that thet want. On raising complaint they put all onus on sellers without taking any responsibility. Very poor show by voonik and there subset vilara. Please do not order anythng from them. Their customer care is pathetic and hence do not expect any resolution of grievances.

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May 10, 2017

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2017

Voonik Tech Customer Care's response Dear Umar,

We are sorry to know that you are upset with us. We tried reaching on your registered contact number several times, but unfortunately our calls were unanswered. We notice that the product is of Free size and falls under no return/exchange category.
Please treat this incident as a rare exception and we hope you will give us another chance to serve you soon.
For any further assistance, please write to us at [protected]@vilara.com .

Regards,
Team Vilara

Apr 08, 2017

Updated by Guess again If this is rare incident then i believe you company must make it a point LIKE ALL RESPONSIBLE companies do. They accept that a mistake like this happening with a new customer must be immediately addressed either by changing or refund. I am sure about myself with this experience that i am not going to either use voonik or vilara and stick with jabong. Also i am going to advise others not to use voonik or vilara. Your customer grievance system is also flawed with executives sitting who just READ PRE FED DATA FROM MONITORS placed in front of them without listening to customer. I would grade my experience under ONLINE FRAUD if no action is taken by hiding behind error by sellers rather than taking corrective action by such a reputed company like you.

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Comments

Guess again

from Sitapur, Uttar Pradesh

Apr 8, 2017

If this is rare incident then i believe you company must make it a point LIKE ALL RESPONSIBLE companies do. They accept that a mistake like this happening with a new customer must be immediately addressed either by changing or refund. I am sure about myself with this experience that i am not going to either use voonik or vilara and stick with jabong. Also i am going to advise others not to use voonik or vilara. Your customer grievance system is also flawed with executives sitting who just READ PRE FED DATA FROM MONITORS placed in front of them without listening to customer. I would grade my experience under ONLINE FRAUD if no action is taken by hiding behind error by sellers rather than taking corrective action by such a reputed company like you.