[Resolved] Voonik Tech — Voonik shipped me a counterfeit product

prasadnv

from Bengaluru, Karnataka

Nov 2, 2016

Address: Bangalore, Karnataka, 560037

Website: www.voonik.com

Hi,

Reference is made to my order no. r[protected] for scholl velvet smooth express pedi electronic foot file, against which voonik has shipped a similar looking counterfeit product.

On my insistence to replace the counterfeit with original product, voonik claims their policies permit them to indulge in the manufacturing/partnering/shipping of a counterfeit product if the ordered product is unavailable in the market however the policies do not permit them to arrange a replacement.

Reacting to the attempts by voonik in intimidating me return the product immediately and accept a refund, i am writing to reiterate my insistence on replacing the counterfeit with orginal product.

Voonik not just clearly violates section 486 & 468 but also in breach of trust or contract.

While the insisted replacement would be beneficial for voonik, this replacement would help me in restoring good will on voonik and also build a strong relationship for the future.

Regards
Prasad babu n v
[protected]

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Dec 4, 2016

Complaint marked as Resolved

Voonik Tech customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Voonik Tech Customer Care's response Dear Prasad,

We are truly sorry to hear that the product did not appeal to you.We're forwarding this case to our Quality Check team who will take the necessary action right away.
We understand that you would like to exchange your product, but unfortunately this particular product is currently not available for exchange. Kindly send us an confirmation email to [protected]@voonik.com if you wish to return the product.

Thanks and Regards,
Team Voonik

P S: For further clarifications you can contact us on [protected] or [protected]@voonik.com.