Address: Wakefit Innovations Pvt Ltd Gala No. 12 and 13, E-13 Building,, Harihar Compound, Dapode village,, Bhiwandi, Thane, Maharashtra: 421302 GSTIN: 27AABCW | Website: wakefit.co |
Hi I purchased a sofa set which was delivered at a friend's place in Thane. The very same day as soon as I received the product I noticed discoloration issues of the fabric and irregular legs of the ottoman part of the sofa. I immediately complained about it to the customer care and was assured of a resolution. The customer care team calls me after two days and tells me that they're arranging a carpenter visit instead of replacing the sofa, I reluctantly agreed since I didnt think they have a lot of options but to my utter surprise they refused the carpenter visit once I informed them that the sofa has been moved to my other house which is a few kms from Thane. My complaint is about two points:
1) Not Replacing and refunding a damaged/improper quality sofa set.
2) Refusing warranty and repair within 3 days on the lame reason of a new location.
Please get my product replaced or refunded.
The company address is
Wakefit Innovations Pvt Ltd
Gala No. 12 and 13, E-13 Building, , Harihar Compound, Dapode village, , Bhiwandi, Thane,
Maharashtra: 421302
GSTIN: 27AABCW7791A1Z7
PAN: AABCW7791A
Phone: +91 [protected]
Email: [protected]@wakefit.co
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