Wakefit Innovations Pvt. Ltd — CartSofa Invoice Wakefit Belize L Shape Sofa Set (3 Seater + Right Aligned Chaise with Ottoman)

Address: Wakefit Innovations Pvt Ltd Gala No. 12 and 13, E-13 Building,, Harihar Compound, Dapode village,, Bhiwandi, Thane, Maharashtra: 421302 GSTIN: 27AABCW
Website: wakefit.co

Hi I purchased a sofa set which was delivered at a friend's place in Thane. The very same day as soon as I received the product I noticed discoloration issues of the fabric and irregular legs of the ottoman part of the sofa. I immediately complained about it to the customer care and was assured of a resolution. The customer care team calls me after two days and tells me that they're arranging a carpenter visit instead of replacing the sofa, I reluctantly agreed since I didnt think they have a lot of options but to my utter surprise they refused the carpenter visit once I informed them that the sofa has been moved to my other house which is a few kms from Thane. My complaint is about two points:
1) Not Replacing and refunding a damaged/improper quality sofa set.
2) Refusing warranty and repair within 3 days on the lame reason of a new location.
Please get my product replaced or refunded.

The company address is
Wakefit Innovations Pvt Ltd
Gala No. 12 and 13, E-13 Building, , Harihar Compound, Dapode village, , Bhiwandi, Thane,
Maharashtra: 421302
GSTIN: 27AABCW7791A1Z7
PAN: AABCW7791A
Phone: +91 [protected]
Email: [protected]@wakefit.co
Was this information helpful?
No (0)
Yes (0)
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Wakefit Innovations Pvt. Ltd
    Wakefit Innovations Pvt Ltd Gala No. 12 and 13, E-13 Building,, Harihar Compound, Dapode village,, Bhiwandi, Thane, Maharashtra: 421302 GSTIN: 27AABCW
    India
    File a Complaint