Western Union — am complaining about the staff at western union camp belgaum karnataka

The staff sitting at western union camp belgaum karnataka 59000 is not at all helpful
They simply trouble the customer and ask when them to do which is not required
For instance i had been to collect the money sent by my one of relative from saudi arabia
The proces is so simple just show the 10 digits code and receive the money
But that person asked me to wait half and hour and then asked to give some identity xerox as well as original where as it could be even scanned from mobile phone but she wanted it in her hand.
She has simply troubled me telling
Cash counter is closed
Wait for half an hour
Come on tuesday where as monday also work could be done
This was seriously not expected from western union atleast
Just because such silly staff we have to loose our trust which we have on you
Disappointed!