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Western Union — Cannot get my money over 20 days

I transfer my money from Hong Kong to Australia. Western Union keep giving me multiple MTCN and it still not able to get the money in Australia. Incident number[protected] was raised and it is the 20 days now and still not get resolved.
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same with me as well
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    P.O. Box 6992, Greenwood Village, United States - CO80155-6992
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