Western Union — False info and withholding money

Western Union case number[protected]
Tracking # (MTCN):[protected]

I had transferred 250, 000 INR from India to Philippines. The receiver was to get 171717.48 PHP in their Bank of Philippines Islands bank account. After a few hours I got a confirmation that the receiving bank has rejected it. Upon calling customer care in India, I am told that the reason for rejection of transfer at the receiving end can only be confirmed by western union Philippines.

Upon calling western Union Philippines, they say the corresponding bank which is Land Bank is the one who may have rejected the money. I asked for reason and was told to contact Land Bank.

Upon contacting Land bank, the senior manager told me that the money never came to Land bank and was withheld in India itself. All this while western union was giving false info about transfer being rejected at the receivers end.

I believe Western Union should clarify as to why it is giving false information to customers. Why channel me to other institutions when I used western union to remit so I should get explanation from them. Upon calling Indian customer care again they said they will arrange a call for me to talk to someone who is well versed in this situation. That call never came.

Moreover I am told refund will take a few days, I don’t know why is that, since the money is not actually being transferred overseas, western union is using local corresponding banks to collect and disperse funds. Like I transferred the amount in INR to the local bank of Western Union in India which is YES Bank. Also I got an email stating refund amount of 171, 717.48 INR. It is suppose to be 250, 000 INR. Why such discrepancies.

If a person wants to urgently transfer funds this is very inconvenient. Transfer gets rejected by western union for flimsy reasons and then the customer just goes bank and forth for reasons and refund due to false info provided by western union. This is harassment.

This seems to be some sort of scam by western union by not transferring the money and giving flimsy excuses to keep money for a few days, and generate interest or use that money for their own and then return to the client after a delay. There are several other people who have faced similar ordeals and are planning a class action suit against western union India.

Even after complaining in written to western union, there ids still no response.