Western Union — Holding money

My dear sir/Madam
Most respect fully I beg to say that I send money to one of my friend to Pakistan but the western union hold the money from 4 days the need recover information ID DOB citi country I send every thing what the want but the still hold my money the did not send and did not refund this money for poor people charity the people is hungry every month I send the same name I don't know why the hold if there is some problem why the send before the same person I have 5 years record that I send money to the same person I need your help.
Khanzada Alam 46753 WINCHESTER DR sterling va 20164 ph [protected]