Western Union — They are not withdrawing my payment

I got a payment from Thailand on[protected]. When i visited the sore the person said i haven't permission to withdraw the foreign payment.The payment can be withdrawn only if your relative send you the payments.
After that i called western Union customer care they said they will provide the payment within 72hrs. After 72hrs i called them again they again said you have to wait for 48hrs. They not called me .If they cant withdraw my payment then why they are wasting my time. They wasted my one week in the hope that they will withdraw my payment.today is[protected]