Western Union — Worst customer Service and suddenly blocked money.

I have been sending money from Australia to India for the last 6 years. I usually sent to my account and my mom's account. Suddenly one of a sudden they block money and have asked to provide a list of documents.

I have provided the required documents but still no action. I called up Western union customer spoke to a lady she is good for nothing and don't have any knowledge how to speak with the customer. She didn't understand customer's concern. She says this is much we can do, you need to wait till we call you back.

VERY VERY FRUSTRATED CUSTOMER SERVICE.