[Resolved]  Whaaky.com — Wrong delivery - 2 times - Not responding to mails and phone calls

Address:

Ernakulam, Kerala

Attn: Customer Care Team, This is again Binesh Kumar.K, Muthoot Capital Services Ltd, Muthoot Towers, M.G.Road, Ernakulam with another complaint. I really fed up with your service. As I told already informed you in my mail to you that I have placed an another online order with you vide order No.S80469023 for 2 shirts (red coloured and blue coloured stipe model) shirts as displayed in website at the time placing order). Today at around 1.55 pm I took delivery of the consignment from JAVAS Courier by paying Rs.1, 099/-. In the presence the courier staff, I opened the consignment and surprised to note that instead of two shirts for which I placed order after watching it in your website, you have despatched two different model old pattern 38" size shirt and two trousers (Black and dark blue - 34 size) for which I never placed any order. I have placed order for two attractive colour shirts and the size opted is 40" (Large) and not placed any order for Trousers (My Trouser size is 36"). I really don't understand what you are doing there. You are not even properly checking the orders of your valued customers and without checking simply you delivering things. This is the second time I am cheating by you. By trusting your website, I am placing online orders and paying cash as COD. But you are continuously cheating me. This is really cruel. The consignment is in tact with your packing. I don't require these things for which order not placed me. Kindly arrange to refund the amount at the earliest. Today itself I am returning the consignment to your Hyderbad address ( you have already given the address to return earliest consignment - that also was a wrong delivery). Your immediate action in this regard is expected. Tired your customer care Number [protected] many a times but didn't get. Please note that my earlier online order was also a wrong delivery, instead of my order for two shirts, they have delivered two set of rain coat types jacket. After one week continuos sending of mails they finally agreed to refund the amount in their reply mail..but nothing happend so far. I have already returned the consignment to them and their acknowledgement mail is also received. I am decided to approach Consumer Rederessal Forum to stop this cheating online website. Please initiate refund procedures at the earliest. Also please call me at [protected] immediate on receipt of this mail.