Address: | Pune, Maharashtra |
I used Wings Radio cab for the first time in my life and got a very bad service.Following are the details:
Booking number: RPN4841313
Booked on: 29/07/2014 at 10 pm
Details: I booked the cab for a pickup from Pune Airport. I was told that pickup will be at 10:40 pm IST. Driver Dnyaneshwar L (Car: MH-14 CX 3020) called me at 10:30 pm and told that he will come in 10-15 minutes. But
he came at 11:15 pm. On the phone he gave me an excuse that there is some
problem with tyres, but after coming, he just said that he was driving
slowly because of rains. He was asked to take a particular route (from
Pune Railway station) but he skipped that route. After we enquired about
it, he told that it will add some distance if we have to go back to
railway station.
After dropping us, he charged me with late night rate. For
15.5 kms I was charged Rs. 400. After I called up your call-center, your
customer care executive confirmed that he was wrong to charge late
night fare. After this he came back and returned only Rs. 60. According
to my calculation, Wings Radio Cab should return another Rs.35 as total
charges should be Rs. 305 for 15.5 kms.
Wings Radio Cab provided me following numbers in confirmation SMS as helpdesk numbers:+[protected](91)-[protected]
The first number is out of order whereas
second number is always busy. I sent many SMS to second number but no
response. It is very unprofessional to provide phone
numbers that are not working and not to respond to calls/SMS.
I also feel that driver deliberately came late so
that he can charge for late night hours. (I feel this because he kept on
changing reasons for delay and then asked for more fare). Result of
this delay was my waiting time at Pune Airport was more than my travel
time from Bangalore to Pune.
i sent all these details to [protected]@wingstravels.in but no response Was this information helpful? |
Post your Comment