Woohoo.in — Bad servicing stuck in order even after payment is done

Website: Woohoo

I have bought sketchers gift card from this website but after payment is done and user verification it is still not showing order on hold . I don't know why . I have been trying to call customer care like from past one hour but they are not responding either
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    Woohoo.in Phone
    +91 80 6718 1401
    Woohoo.in Address
    No 111, 1st Floor, Brigade Manae Court, Industrial Layout Koramangala, 5th Block, Bengaluru, Karnataka, India - 560095
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