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Why don't you just transfer the domain away from them to Godaddy or Bigrock, they are the safest heaven as compare to this small re-sellers.
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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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50%
Complaints
4
Pending
0
Resolved
2
+91 22 2802 2002
11, Om Tower, S.V. Road, Kandivali West, Mumbai, Maharashtra, India - 400067