Xenos Automotive — centre lock not working

Address: 302020

I have purchased remote control bearing number 17035926N4AF130043 for my vehicle Alto 800 RJ14WC 4296 on 02 April 2017. Now the driver side lock is not opening remotely. Complaint was logged on 06th Sep 2018 complaint number XNS-SERV[protected], the number mentioned in message is not responding.
Again I complained to customer care yesterday I was promised that it will be rectified today by 1030hrs. but still no one has called.
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    Xenos Automotive Phone
    +91 94 3300 2211
    Xenos Automotive Address
    4-B, Dr. Sarat Banerjee Road, Kolkata, West Bengal, India - 700029
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