Yaantra — IMEI not captured in Flipkart Mobile Exchange

I have ordered Poco X5 pro 5g mobile for the exchange of redmi note 5 pro. When the delivery executive checked with the yaantra server and told that IMEI no is not matching and not accepting the mobile. But in other exchange sites when i enter the IMEI NO, its perfectly matching
Kindly solve the issue with the app that are not capturing IMEI no with the devices. Requesting yours reply asap.
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