[Resolved] Yatra.com — refund amount not given

Sonusk4u

from Madhugiri, Karnataka

Website:

Yatra.com

Jet airways informed they transferred my refund amount to the agent yatra.com. But yatra.com cheated me by not giving my amount back. They told blind excuses like airlines didn't inform them about amount etc. I lost 17000rs from the fraud agent yatra. Previously also i had a bad experience from yatra since they give me points instead of cash for cancellation of a booking. Please be alert if you are doing any booking using yatra. You are going to loss huge amount if you have to reschedule or cancel ticket

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Sep 14, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Sonu,

Regret the inconvenience you have gone through. Request you to please share the registered email ID and Yatra booking reference number to enable us to assist you.

Best Regards
Yatra Care

Verified Support

Aug 11, 2017

Yatra Online / YatraTrip.in Customer Care's response Hi, Kindly share the above requested details for us to assist you further. Thanks, Yatra Care !

Aug 12, 2017

Updated by Sonusk4u I got 3400rs refund last day. Thanks for that. But I still wonder about the remaining 13, 500rs. Jet airways informed me that you have took the remaining amount as penalty.
Regards,
Sonu
[protected]
[protected]@gmail.com
Booking reference no: 6PXFCS