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I have a similar issue going on with Yatra. Booked a ticket from BLR to LAS Vegas. SMS shows booking confirmed. bit when using the reference ID. Status shows unconfirmed. They have no phone support for international flights (weird) and email support doesn't respond. I have an important business meeting to attend and I might miss it because of this issue.
Yatra Online / YatraTrip.in Customer Care's response, Apr 30, 2022
Verified Support
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care
This is to inform you that I have not received the PNR number for my booking reference number:[protected].
It is required that you please generate the PNR number for this booking asap. Payment has already been deducted for this.
Achin Goyal,
[protected]
It is required that you please generate the PNR number for this booking asap. Payment has already been deducted for this.
Achin Goyal,
[protected]
Katakam rishi saarvaan's reply, Jan 25, 2023
Same issue
Hi,
While booking a flight from BBI -BLR for 15th June 2023 the amount got deducted, ticket number is showing unconfirmed and PNR is not generated. While trying to call the provided customer support number in the email[protected], it giving automated response and nobody is picking up.
It is an important booking and from yesterday it is not confirmed. Sent email to Yatra support got automated response and no resolution yet.
Booking Number :[protected]
Thanks & Regards,
Rashmiranjan Mangaraj
While booking a flight from BBI -BLR for 15th June 2023 the amount got deducted, ticket number is showing unconfirmed and PNR is not generated. While trying to call the provided customer support number in the email[protected], it giving automated response and nobody is picking up.
It is an important booking and from yesterday it is not confirmed. Sent email to Yatra support got automated response and no resolution yet.
Booking Number :[protected]
Thanks & Regards,
Rashmiranjan Mangaraj
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Greetings from Yatra.com!
Please accept our sincerest apologies for the inconvenience caused to you.. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that since fare got increased from the airline's end, our team has contacted you to pay the difference in fares as we don't have control on airlines.
Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association
Best Regards,
Yatra Care