Yatra Online / Yatratrip.in — Amount deducted but flight ticket not booked

I was booking a flight from GOI-BOM today, and the amount got deducted from my HDFC account (I was paying via UPI using GPay) however on being redirected back to the Yatra app, it said that the payment is unsuccessful and the ticket was not booked.
Do look into this ASAP and issue me a refund for the same.
The UPI reference number of the transaction that I am talking about is:[protected]
Was this information helpful?
No (0)
Yes (0)
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
 
1 Comment

Comments

Dear Arush.

Greetings from Yatra.com!

We thank you for your patience. As we checked and confirmed that the aforesaid transaction of INR 2109/- could not go through successfully. The amount will be auto-reversed by your bank. We request you to check with your respective bank. We hope that the above information will suffice the purpose.

Regards
Yatra Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2578
    Pending
    347
    Resolved
    1924
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR